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ITIL 2011 Foundation Training

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

Course Objectives

  • Comprehend Service Strategy
  • Comprehend Service Design
  • Comprehend Service Transition
  • Comprehend Service Operation
  • Comprehend Service continual service improvement

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ITIL 2011 Foundation 2


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